Privacy Policy

Privacy Policy

Last updated: August 2026

At Souqaleshal (souqaleshal.com), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using our website or placing an order with us, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is generated automatically when you use our website.

Account and Order Information

When you place an order or create an account, we may collect:

  • Your full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history and preferences

Payment Information

Payment transactions are processed securely through trusted third-party payment processors. We do not store your full payment card details on our servers. Payment processors handle your financial data in accordance with their own privacy and security standards.

Shipping and Delivery Information

To fulfill your orders, we collect and share your delivery address and contact details with our fulfillment and shipping partners.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on the site
  • Referring website or search terms

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order status, shipping updates, and any issues
  • Respond to your questions and customer service requests
  • Improve our website, products, and services
  • Send you marketing communications (only where you have opted in or where permitted)
  • Detect and prevent fraud or unauthorized activity
  • Comply with applicable legal obligations

3. Order Fulfillment and Third-Party Service Providers

As a dropshipping store, some of our products are fulfilled and shipped directly by third-party suppliers. We share only the information necessary (such as your name, address, and order details) with these partners to complete your order. We require our partners to handle your data responsibly and only for the purpose of fulfilling your order.

We may also use third-party service providers for:

  • Payment processing
  • Website hosting and e-commerce platform services
  • Email and customer communication tools
  • Analytics and website performance monitoring

These providers are only given access to the information they need to perform their services and are not permitted to use it for other purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and shopping cart contents
  • Understand how visitors use our website
  • Improve website performance and functionality
  • Deliver relevant content and advertisements

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

5. Marketing Communications

If you have opted in to receive marketing emails or messages from us, we may send you information about new products, promotions, and updates. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at souqaleshal@gmail.com.

We will not send you unsolicited marketing messages without your consent.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our website uses secure connections (HTTPS) to protect data transmitted between your browser and our site.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process your orders, resolve disputes, and comply with our legal obligations. When your information is no longer needed, we will delete or anonymize it in a secure manner.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for marketing communications at any time
  • Request information about how your data is used

To exercise any of these rights, please contact us at souqaleshal@gmail.com.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: