Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated: August 2026

At Souqaleshal (souqaleshal.com), we are committed to getting your order to you as smoothly as possible. Please read this policy to understand how we handle shipping and delivery.

1. Order Processing

Once your order is placed and payment is confirmed, we begin processing it. Orders are typically processed within a few business days, though processing times may vary depending on product availability and order volume.

You will receive an order confirmation by email once your order has been successfully placed.

2. Estimated Delivery Times

Delivery times vary depending on your location, the product ordered, and the shipping method used. As a dropshipping store, some products are shipped directly from our suppliers, which may affect delivery timelines.

We will do our best to provide estimated delivery information where available. Please note that delivery estimates are not guaranteed and may be subject to delays outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Shipping fees may vary based on your delivery location, the size and weight of your order, and the shipping method selected.

4. Tracking Information

Where tracking is available, we will provide you with a tracking number or link once your order has been dispatched. You can use this to monitor the progress of your delivery.

Please note that tracking information may take some time to update after dispatch, and not all shipments may include real-time tracking depending on the shipping method used.

5. Third-Party Fulfillment and Shipping Partners

As a dropshipping store, some of our products are fulfilled and shipped directly by third-party suppliers on our behalf. While we work with our partners to ensure timely and reliable delivery, we do not have direct control over their fulfillment processes.

We are committed to keeping you informed and resolving any delivery issues that arise.

6. Delivery Delays

Delivery delays can occasionally occur due to factors such as:

  • High order volumes during peak periods
  • Customs clearance processes for international shipments
  • Weather conditions or natural events
  • Carrier delays or disruptions
  • Incorrect or incomplete delivery address provided by the customer

If your order is significantly delayed, please contact us at souqaleshal@gmail.com and we will do our best to assist you.

7. Incorrect Customer Address

It is your responsibility to ensure that the delivery address provided at checkout is accurate and complete. Souqaleshal is not responsible for failed or delayed deliveries resulting from an incorrect or incomplete address provided by the customer.

If you realize you have entered an incorrect address, please contact us immediately at souqaleshal@gmail.com or call 03702318528. We will do our best to update the address if the order has not yet been dispatched.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful (for example, if no one is available to receive the package), the carrier may leave a notification or attempt redelivery. If a package is returned to us due to failed delivery attempts or an unclaimed parcel, we will contact you to arrange redelivery. Additional shipping charges may apply.

9. Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible at souqaleshal@gmail.com with your order number and, where applicable, photos of any damage. We will investigate the matter and work with you to find a suitable resolution.

10. Products Shipped Directly from Suppliers

Some items in our store are shipped directly from our third-party suppliers. In such cases, your order may arrive in separate packages or from a different location than expected. This is normal and does not affect the quality or validity of your order.

11. Circumstances Outside Our Control

Souqaleshal is not liable for delivery delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, pandemics, or carrier disruptions. We will make every reasonable effort to keep you informed in such situations.

12. Contact Us

If you have any questions or concerns about your shipment or delivery, please get in touch with us: