Terms & Conditions

Terms & Conditions

Last updated: August 2026

Welcome to Souqaleshal. By accessing or using our website at souqaleshal.com, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site or placing an order.

If you do not agree with any part of these terms, please do not use our website.

1. Introduction and Acceptance of Terms

These Terms & Conditions govern your use of souqaleshal.com and any purchases made through our store. By browsing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these terms.

2. Website Usage

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use our website to transmit any harmful, offensive, or unauthorized content, or to engage in any activity that disrupts or interferes with the website's operation.

3. Customer Eligibility and Responsibilities

By placing an order, you confirm that:

  • You are at least 18 years of age or have the consent of a parent or guardian
  • The information you provide is accurate, complete, and up to date
  • You are authorized to use the payment method provided

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Product Descriptions and Availability

We make every effort to display our products accurately, including descriptions, images, and specifications. However, we do not guarantee that product descriptions or other content on our website are completely accurate, complete, or error-free.

Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

5. Pricing

All prices displayed on souqaleshal.com are in the currency shown at checkout. We reserve the right to change prices at any time without prior notice. Prices are confirmed at the time your order is placed.

In the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly.

6. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is confirmed only when you receive an order confirmation from us.

We may cancel or refuse orders in cases of suspected fraud, payment issues, product unavailability, or errors in pricing or product information.

7. Payment

Payment is required at the time of placing your order. We use secure third-party payment processors to handle transactions. By providing your payment details, you confirm that you are authorized to use the selected payment method.

We do not store your full payment card details on our servers.

8. Order Cancellation

You may request to cancel your order before it has been processed or shipped. Once an order has been dispatched, it cannot be cancelled. Please refer to our Cancellation Policy for full details.

9. Shipping and Delivery

We aim to process and dispatch orders in a timely manner. Delivery times may vary depending on your location and the availability of the product. Please refer to our Shipping & Delivery Policy for more information.

We are not responsible for delays caused by third-party shipping carriers or circumstances beyond our control.

10. Returns and Refunds

Our returns and refund process is outlined in our Refund & Return Policy. We encourage you to review that policy before making a purchase.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at souqaleshal@gmail.com with your order details and supporting photos or videos. We will work with you to resolve the issue appropriately.

12. Intellectual Property

All content on souqaleshal.com, including text, images, logos, graphics, and design elements, is the property of Souqaleshal or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.

13. Prohibited Use

You agree not to:

  • Use our website for any unlawful or fraudulent purpose
  • Attempt to gain unauthorized access to our systems or data
  • Transmit any harmful, offensive, or disruptive content
  • Scrape, copy, or reproduce our website content without permission
  • Impersonate any person or entity

14. Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as payment processors and shipping providers). We are not responsible for the content, practices, or policies of these third parties. Your use of third-party services is at your own risk.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Souqaleshal shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

Our total liability to you for any claim arising from your use of our website or a purchase shall not exceed the amount you paid for the relevant order.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Your continued use of the website after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

17. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws applicable in the United Arab Emirates. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the relevant courts in the UAE, to the extent permitted by law.

18. Contact Information

If you have any questions about these Terms & Conditions, please contact us: